Client Services Coordinator - General Insurance

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

There are some great things happening at GB as we continue through a period of exciting period of growth. And, we want YOU to be a part of it all!

Due to an internal career progression, we are thrilled to announce a new vacancy within our Sales and Client Services team, who deliver business growth results and manage client relationships within our General Insurance portfolio.

Reporting to our Senior Client Services Manager, you will support the team in providing exceptional service and client experience to both current and potential clients, playing an instrumental role in maintaining client accounts and information, data entry, and reporting.

With flexible working arrangements, career progression opportunities, and a dynamic and collaborative team culture, this is an exceptional opportunity to start your career in insurance and work with a variety of clients and stakeholders.

• Support the Sales team in managing and maintaining client accounts, including data entry, updating customer information, and generating reports;
• Utilise Excel and other database tools to organise and analyse data, track performance, and identify opportunities;
• Support the Sales and Client Services team in preparing presentations, proposals, audits and contracts;
• Attending client-facing meetings with international stakeholders;
• Collaborate with the Client Services team to ensure timely and accurate delivery of products and services to clients;
• Action client enquiries, showcasing your exceptional customer service skills and addressing any issues or concerns;
• Maintain and update the Customer Relationship Management (CRM) system, Salesforce, with accurate and up-to-date customer information;
• Assist in the coordination of sales and marketing campaigns;
• Assist in the preparation and coordination of sales meetings, conferences and events;
• Provide general administrative support and participate in broader business projects and initiatives.

• Previous experience in an administrative support/customer service role. Experience working within a sales or client-facing environment would be highly desirable, as would be exposure to the claims, loss adjusting, or similar industries;
• Strong proficiency in Excel, with the ability to analyse and manipulate data effectively;
• Previous experience with CRM systems, preferably Salesforce;
• Highly-developed time management and organisational skills, with demonstrated ability to prioritise tasks and work to deadlines;
• Strong attention to detail and accuracy, ensuring data integrity and quality;
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with both clients and internal teams;
• The ability to problem-solve, think critically and propose effective solutions;
• The confidence to work both independently and collaboratively within a fast-paced environment, and to competing priorities;
• A strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.