Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well‑being of people around the world. We are leaders in plasma‑derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity and fostering an inclusive environment where diversity is celebrated.

In our Technical Area Department, we are looking for a Specialist to manage customer complaints for all immunohematology products of the Diagnostic Business Unit, as well as manage the post‑market surveillance system of Diagnostic Grifols SA.

• Manage complaints for immunohematology products.
• Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.
• Create trend reports, complaints monitoring, and audit registered cases.
• Report adverse events to Health Authorities and participate in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.
• Participate in the development and maintenance of quality procedures related to complaints, vigilance system, and post‑market surveillance.
• Create post‑market surveillance plans and reports according to applicable regulations.

• Bachelor’s degree in Health Sciences (Pharmacy, Chemistry, Biotechnology, Biomedicine, or similar).
• 2 years of experience in Quality Assurance or Regulatory Affairs within the pharmaceutical industry and/or medical devices.
• Experience in data automation and Artificial Intelligence tools is a plus.
• English level C1.
• Excellent communication and analytical skills.
• Precision and meticulousness in work.
• Ability to work effectively in a team.

We are committed to maintaining an atmosphere that encourages all employees to develop their professional careers in an excellent working environment.

Flexible schedule: Monday‑Thursday 7‑10 to 16‑19 h and Friday 8‑15 h (with the same flexible start time). Occasionally remote work is possible.

Contract of employment: permanent.

Benefits Package: to be discussed during the interview process.

Location: Parets del Vallès, Spain.

Grifols is an equal opportunity employer.

We believe in diverse talent and are ready to accommodate any adjustments needed in our selection process. If you require assistance, please let us know when applying.