Customer Service Representative

Remote / Pennsylvania, United States Full Time regular
This job has more than 30 days. You can find more up-to-date jobs using the search box.
28800 USD / year
Added 1mo ago
1 week of on-site training, everything else will be remote.

Summary: This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energy‘s programs. Requires an individual who has outstanding customer service skills.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Perform day-to-day activities of the program under the supervision of the Call Center Supervisors, including:
Recognizes and respects diversity among coworkers and customers
Takes applications over the phone and determines customer eligibility
Completes all administrative functions
Manages difficult or emotional customer situations
Responds promptly to customer needs
Adheres to program guidelines and procedures
Takes inbound calls from customers, assists customers with questions and resolving problems
Maintains and updates customer files
Data entry and maintenance of customer accounts on the computer systems
Documents contact with all customers
Processes all program correspondence and mailings as assigned
Handles work assignments as assigned by supervisor

Work Experience and Education Requirements

High school diploma or general education degree (GED)

To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.

An Equal Opportunity Employer

Dollar Energy Fund, Inc. is an Equal Opportunity Employer and does not discriminate in employment practices on the basis of race, color, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), age religion, creed, national origin, ancestry, disability, genetic information, sexual orientation, gender identity or expression, marital status, familial status, citizenship, military/veteran status, association with a person with a disability, GED status, and any other protected characteristic under federal, state, or local law.

Dollar Energy Fund, Inc. provides modification/reasonable accommodation to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job function, as required by federal, state, and local law. Any individual requiring modification/accommodation to complete this Application for Employment or to participate in the application/interview process, should contact Human Resources at , ext. 1110.

Job Type: Full-time

Pay: $15.00 per hour

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
8 hour shift
Day shift
Monday to Friday

Application Question(s):
Why are you interested in the Customer Service Representative position?

Customer service: 1 year (Preferred)

Work Location: Remote
This job has more than 30 days. You can find more up-to-date jobs using the search box.