Remote / Gloucester, England, United Kingdom Full Time regular
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Added 2mo ago
An award-winning, managed service provider, working with the latest Microsoft hardware and software solutions is looking for a Service Desk Support Engineer to join them on a full-time, permanent basis.All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Responsibilities:Provide support (phone, email and remote) and 1st/2nd Line Support on Microsoft Windows 10/11, MS Office, and Microsoft 365Create / update blogs, videos, and documentationCreate / update ticket logs via the companies CRM system, based on Microsoft Dynamics 386 CRMContribute to the Service Desk Team, with ideas and suggestion to improve customer experienceAction any feedback issues on individual Service Desk ticketsSkills/ Experience:Innovative, flexible and energeticSelf-motivated with a positive attitudeAble to problem solve and explain things clearly to non-technical peopleOutstanding customer serviceStrong written and verbal communications skillsAbility to work under pressure, whilst maintaining quality and attention to detailAble to travel to customers sites around the UK (Full driving License required)Benefits:Private healthcareHybrid working/work from home options (need to be in travelling distance of the Gloucester office)GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
This job has more than 30 days. You can find more up-to-date jobs using the search box.

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