Remote Customer Service Team Leader Competitive salary Hours: 40 hours per week, Monday to Saturday 8am to 8:30pm Location: Home-based Start date: As soon as possible
Hello, we’re UW
You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years. We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue. We provide your energy, broadband, mobile and ho me insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life. And we know we’re onto something - we have been Which? awarded for 10 years running - but we’re only just getting started…
Want a sneak peak into what it’s like to work for us? https://vimeo.com/showcase/6052297/video/341298006
Overview of the role
The Team Leader is responsible for driving performance through engagement, motivation and ensuring a sense of belonging for every member of the team. It’s all about creating the right employee experience to deliver the right customer experience. You’ll be supported by Lead Advisors and Subject Matter Experts who will focus on knowledge and technical coaching to help your advisors provide great customer service.
Key result areas:
- Achieving operational KPIs - Team engagement, performance and length of service - Setting expectations - Two way communication - represent your team to the company and the company to your team - Be organised so your team know what their doing and when - Driving a culture Departmental relationships - Be an advocate for change
What’s on offer?
- A competitive salary -33 days of holiday including bank holidays - Pension scheme offered from day one - Great benefits such as our share scheme after six months, discount on services and much more! - Full equipment provided - Full remote IT support
- Proven success at managing a team in a fast paced customer service environment - Remote management experience is desirable - Emotionally Intelligent - Motivating and engaging - Excellent communication skills - Adaptable with a positive attitude towards challenges and change - Organised
Don’t forget though, you’ll need to be eligible to live and work in the UK.
What you’ll need
We’ll supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum requirement for internet speed is 10Mbps Download and 4Mpbs Upload.
A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space that is shared by other household members nor a through route to any communal space such as the kitchen.
Do you have what it takes to be part of our award-winning Customer Service team? Apply now and you’ll receive a link to our online assessment process within 48 hours.