Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world‘s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman‘s leadership, RTR has been named to CNBC‘s ‘Disruptor 50‘ five times in ten years, and has been placed on Fast Company‘s Most Innovative Companies list multiple times, while Hyman herself has been named to the ‘TIME 100‘ most influential people in the world and as one of People magazine‘s ‘Women Changing the World.‘
About the Team:Customer Experience lives and breathes our mission of empowering our customers to feel amazing. We‘ve been called fit gurus, personal stylists, shipping virtuosos, and even fashion therapists. From styling advice to troubleshooting orders to offering a confidence boost when needed, we‘re ready to help with anything. Customer Experience is truly the heart of our business and have a major impact on our continued success. You will be working with a great team with supportive team leaders.
About the Job:As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus will be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.
This is a great role for a leader who can motivate others to reach team and individual goals. We‘re looking for enthusiastic, confident leaders with strong interpersonal skills and a strong work ethic. In order to succeed in this role, your team needs to be successful as well.
Please note this is a remote role, however candidates must reside as permanent residents in one of the following states:
New Jersey
New York
California
Washington, D.C.
Massachusetts
Colorado
Washington
Oregon
Texas
Illinois
Arizona
Florida
Tennessee
Kansas
We are hiring into the following shift.
At Rent the Runway, we‘re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.
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Rent the Runway is committed to ensuring that we attract diverse talent and strengthen our culture of diversity and inclusion. As an equal opportunity employer, our employment decisions are based on objective qualifications, experience, and ability. As a result, individuals seeking employment at Rent the Runway are considered without regards to race, color, religion, national origin, age, sex or gender, marital status, national origin or ancestry, disability, veteran status, gender identity or expression, sexual orientation, pregnancy, veteran status, status as a victim of domestic violence or sex offense, reproductive health decision, or any other characteristic protected by applicable law.
We are asking all applicants to provide the following information in order to help us comply with federal and state Equal Employment Opportunity record keeping, reporting, and other legal requirements. It will also assist us in measuring our progress against our ongoing D&I initiatives.
Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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